Frequently asked questions

- Which shampoo bar will suit my hair type?

Choose your fighter!
- I have normal hair - The OG

- I have dry hair - Dry Or Damaged
- I have limp hair - Volume
- I have combination hair - The OG
- I have oily hair - Volume or The OG
- I have curly hair - Volume
- I am a swimmer - Dry Or Damaged
- I have brittle hair - Dry Or Damaged or Colour Treated
- I have coloured hair - Colour Treated
- I have chemically treated hair - Colour Treated
- I have bleached hair - Colour Treated

- How much is shipping?

Shipping is $10
Order $30+ for 50% off shipping
Order $60+ or more for free shipping
One single sample pack in your cart will only incur $3 shipping - these sample packs are sent in a letter through the mail.

- Do you ship internationally?

Yes we do! Just place an order as per usual and we'll send it out for you.

Spend $80+ (Australian dollars) for free international shipping (outside of Australia)

- What is in the shampoo bars?

Head here to read up on our ingredients. 

- How do I use the bar?

Work the bar through your hair and it will lather up beautifully in seconds. We recommend using it with your existing conditioner and then slowly cutting down to just using the bar (some people will need a transition period and others will not) - this will help to detox your hair from bottled and/or unnatural product. It’s a combination of shampoo AND conditioner and you can use it as a standalone but some hair-types will need to adjust. The bar does not contain any soap so it will not dry and tangle your hair the same way a bar of soap or shampoo on its own will. 
Don’t forget that you can use the bar on your whole body as well, making it so easy to get in and out of the shower in a flash, without compromising on quality.

- What about a conditioner bar?

Our bars are shampoo AND conditioner - saving you extra time, money and effort of using multiple products. Make sure you read the above how-to which details transitioning to the bar as jumping from separate products to one requires a detox period and transition that is different for everyone! Some of you may still even need a bit of conditioning extra on the side - we recommend leaving the lather in your hair for a little extra time. You can even use it as a hair masque for a deep conditioning treatment. We also are soon to release a conditioner to help with the transition and for those who need an extra helping hand.

- How do I store the bars for travel?

We are working on a travel-case for the bars, sign up for our newsletter to be the first to find out when this is available! In the meantime there are loads of other options, I (Geneva) travel with mine in a glass jar that I used to have caramelised onions in (I'm a fiend for caramelised onions), but I know customers who have used everything from zip-lock bags, plastic containers from their local shop, small tupperware containers and even the original packaging after drying off the bar.

- Where do I put it in the shower?

Wherever you like. We worked really hard to formulate a fuss-free bar that holds it's integrity and won't fall to mush in the shower. I have mine on the ceramic built-in shelf in my shower, but you can use a soap tray, a dish or even a little case. If you can keep the bar relatively dry it'll extend their life. For those of you who have a small space in the shower we have a draining in-shower holder which will be available soon! Sign up for our newsletter below and keep an eye out for this.

- What do they smell like?

The O.G. - This is scented with a natural-class coconut fragrance. This is the only bar that contains perfume.

Colour Treated - This is scented with a floral essential oil blend.

Volume - This is scented with a natural herbal essential oil blend with hints of citrus.

Dry or Damaged - This is scented with an earthy, sandalwood essential oil blend.

- Are they vegan?

Yes

- Are they palm-oil free?

Yes!

- Are they Australian Made?

YES!!

- Do they have any fragrances?

The O.G. bar is fragranced with a natural class perfume. The other bars are scented with essential oils. We currently do not stock a shampoo/conditioner bar that is free of fragrance or essential oil.

- Can I pick up my order from you?

Yes - we are based in Penrith, you can pick up directly from our warehouse where we make our products. We are at 26 Peachtree Road, Penrith NSW, 2750.

- Do you have any stockists near my area?

Please click on STOCKISTS at the top of the page, this will direct you to an email and we will respond with a list of your closest stockists. Your email and details will not be kept for marketing use.

- I would like to buy wholesale from you

Good! We would like you to buy wholesale too! Please get in touch with us - geneva@cloverfields.com for our catalogues and further information, or simply head to our mother-website here and fill out this form for wholesale access.

- Are you the manufacturer of these products?

Yes!!

 

- Can you make shampoo/conditioner with my branding?

- Do you manufacture these for other brands/companies?

Our over-arching business, Clover Fields, is an established contract manufacturer, with over 36 years of experience. Please get in touch with geneva@cloverfields.com. This is a great product for not just hair-care and skin-care companies but for hotels, motels, yachts, and children's brands. We look forward to hearing from you!

- I am from the media and would like to get in touch!

Sounds great - chuck us a line here

- How do you package your orders?

Plastic-free babyyyy! We are all about that plastic-free life. Our packages will come in recyclable jiffy post-packs. We are not currently using home-compostable or fast-biodegrading post-packs, as what's available on the market does not provide enough protection for our products. We kindly ask that you repurpose the packaging, recycle or dispose of it with kindness and care. We can send you the bars without the packaging box but you must put a request in the notes when you place your order. We also use biodegradable, eco-friendly tape.

Please note our sample packs come through Australia Post as a letter in the mail. Unfortunately, some of these deliveries can be quite extended and other times these get damaged - please read further about this below.

- How are your orders shipped?

We use a mix of Australia Post and Sendle! Sendle is a carbon-neutral delivery service, however, sometimes there are delivery addresses that do not have availability for that service so sometimes it will be sent via Australia Post instead. We ship as soon as possible after receiving your order within business trading hours - Monday to Friday.

- I've received a sample pack and it's been damaged

We will resend these to you when damaged! Please contact us here with your order number and we will resend as soon as possible. 

- I have severe dandruff, can I use them?

These are not medicated products, however, they are mild and ph balanced to soothe your skin and scalp. We recommend a patch test before using as even some natural ingredients can inflame or worsen various skin conditions. Our Dry or Damaged and The O.G. bars are best suited to this.

- I have psoriasis, eczema, or other various skin conditions - can I use them?

These are not medicated products, however, they are mild and ph balanced to soothe your skin and scalp. We recommend a patch test before using as even some natural ingredients can inflame or worsen various skin conditions.

- I have hair loss, can I use them?

Yes! Test it out before extended use but these are all-natural products and should not worsen your condition.

- Are they kid-friendly?

Yes! They are mild and ph balanced and will not sting their little eyes.

- Do you recommend washing twice?

If that's your thing then sure! We have a few customers who do this and have great results.

- Will you ever have a separate conditioner?

We feel that one of the biggest strengths of our product is its amazing quality as a single-use product. You can use the bar with other conditioners for a bit of extra love but given time and patience, all hair types can successfully convert to using the bars on their own and trust me, life is much easier!

- What is your refund policy?

Refunds will not be issued due to change of mind. If you encounter an issue with your order we must be notified within 72 hours of receipt to be able to issue a replacement or refund.

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CONTACT US

Phone: (02) 47321644

Email: geneva@cloverfields.com

Read our privacy policy here

ABN: 22 056 576 393

Edenvale Farm Pty Ltd

26 Peachtree Road

Penrith, NSW

Australia, 2750

© 2019 by Clover Fields