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  • Which shampoo bar will suit my hair type?
    Choose your fighter! - I have normal hair - The OG - I have dry hair - Dry Or Damaged - I have limp hair - Volume - I have combination hair - The OG - I have oily hair - Volume or The OG - I have curly hair - Volume - I am a swimmer - Dry Or Damaged - I have brittle hair - Dry Or Damaged or Colour Treated - I have coloured hair - Colour Treated - I have chemically treated hair - Colour Treated - I have bleached hair - Colour Treated - I have grey hair - Dry Or Damaged or The OG
  • What is in the shampoo bars?
    Head here to read up on our ingredients.
  • How do I use the shampoo bar?
    Work the bar through your hair and it will lather up beautifully in seconds. We recommend using it with your existing conditioner (or our conditioner bar) and then slowly cutting down to just using the bar (some people will need a transition period and others will not) - this will help to detox your hair from bottled and/or unnatural product. It’s a combination of shampoo AND conditioner and you can use it as a standalone but some hair-types will need to adjust. The bar does not contain any soap so it will not dry and tangle your hair the same way a bar of soap or shampoo on its own will. Don’t forget that you can use the bar on your whole body as well, making it so easy to get in and out of the shower in a flash, without compromising on quality.
  • What about a conditioner bar?
    Our bars are shampoo AND conditioner - saving you extra time, money and effort of using multiple products. Make sure you read the above how-to which details transitioning to the bar, as jumping from separate products to one may require a transition period that is different for everyone! If you find you still need a bit of extra conditioning, we firstly recommend leaving the lather in your hair for a little extra time. But we do also make this fabulous little conditioner and hair masque bar to help with your transition, or for those who need extra conditioning. You can even use it as a hair masque for a deep conditioning treatment.
  • How do I use the conditioner bar?
    Our conditioner bars are absolutely ace! They are high-powered so you don't need to use very much to get great results. Shampoo as per your regular routine (or for the Curly Girl Method, don't shampoo at all), then apply the bar to the ends of your wet hair, work through with your hands until well applied to your preference, leave in for 3 minutes then wash out. To use as a hair masque, apply to thoroughly wet hair, leave in for up to 20 minutes then rinse well. This will help to naturally renew and heal dry and damaged hair.
  • How do I store the bars for travel?
    Ideally in one of our travel tins of course! I (Geneva) travel with mine in a glass jar that I used to have caramelised onions in (I'm a fiend for caramelised onions), but I know customers who have used everything from zip-lock bags, plastic containers from their local shop, small Tupperware containers and even the original packaging after drying off the bar.
  • Where do I put it in the shower?
    Wherever you like. We worked really hard to formulate a fuss-free bar that holds its integrity and won't fall to mush in the shower. It's best to keep the bar relatively dry though to extend its life. I have mine on the built-in shelf in my shower, but you can use a soap tray, a dish or one of our travel tins.
  • What do they smell like?
    The O.G. - This is scented with a natural-class coconut fragrance. This is the only bar that contains perfume. Colour Treated - This is scented with a floral essential oil blend. Volume - This is scented with a natural herbal essential oil blend with hints of citrus. Dry or Damaged - This is scented with an earthy, sandalwood essential oil blend. Unscented - This has a very very light, natural smell, but is unscented.
  • Are they vegan?
    Yes
  • Are they Australian Made?
    Yes, we are fully licensed to use the Australian Made logo, and are proud to be an Australian manufacturer owned by some super cute Australian ladies
  • Do they have any fragrances?
    If you've mixed around the bars in your sample pack, you can smell them to tell! The O.G. - Coconut, The Coulour treated - Floral, The Volume - Herbal, and The Dry or Damaged - Sandalwood. The O.G bar is fragranced with a natural class perfume. The other bars are scented with essential oils. We currently do not stock a shampoo/conditioner bar that is free of fragrance or essential oil. Our unscented bar has no scent!
  • Do you have any stockists near my area?
    With the current outbreak of COVID-19, we are currently referring customers to our online store, as many of our stockists are temporarily closed. Visit us here: www.shampoowithapurpose.com to make your purchase. Thanks for supporting our business and incredible team.
  • I would like to buy wholesale from you
    Good! We would like you to buy wholesale too! Please get in touch with us - sales@cloverfields.com for our catalogues and further information, or simply head to our mother-website here and fill out this form for wholesale access.
  • Are you the manufacturer of these products?
    Yes
  • Can you make shampoo/conditioner with my branding?
    Yes, our over-arching business, Clover Fields, is an established contract manufacturer founded in 1983. We have decades of experience in developing and formulating bespoke ranges for many clients. We work with the utmost confidentiality and create quality products that you'll be as proud to call your own as we are of our Shampoo With A Purpose products. This is a great product for not just hair-care and skin-care companies but for hotels, motels, yachts, and children's brands. Please get in touch with sales@cloverfields.com. We look forward to hearing from you!
  • Do you manufacture these for other brands/companies?
    Our over-arching business, Clover Fields, is an established contract manufacturer founded in 1983. Please get in touch with sales@cloverfields.com. This is a great product for not just hair-care and skin-care companies but for hotels, motels, yachts, and children's brands. We look forward to hearing from you!
  • I am from the media and would like to get in touch!
    Sounds great - chuck us a line here
  • I've received a sample pack and it's been damaged
    We have designed a great little box for the bars to be delivered in, but sometimes due to the rough and tumble nature of the postal service system, these are damaged in transit. We will resend these to you when damaged! Please contact us here with your order number and we will resend as soon as possible.
  • I have severe dandruff, can I use them?
    These are not medicated products, however, they are mild and ph balanced to soothe your skin and scalp. We recommend a patch test before using, as even some natural ingredients can inflame or worsen various skin conditions. Our Dry or Damaged and The O.G. bars are best suited to this.
  • I have psoriasis, eczema, or other various skin conditions - can I use them?"
    These are not medicated products, however, they are mild and ph balanced to soothe your skin and scalp. We recommend a patch test before using as even some natural ingredients can inflame or worsen various skin conditions.
  • I have hair loss, can I use them?"
    Yes! Test it out before extended use but these are all-natural products and should not worsen your condition.
  • How did you calculate that one bar is worth up to 6 bottles?
    Great question - we don't make this claim without confidence! A standard shampoo and conditioner is approximately 500ml. We grated and converted our bars into a similar viscosity of liquid products. One bar filled 3.5 litres. We repeated this test multiple times with all results falling within 3.1-3.6 litres. However - please note we do claim that it lasts up to 6 bottles, if it runs out faster then please review your storage of the bar and make sure no other family members are sneakily using it behind your back (you wouldn't be the first one). We have a large number of customers who use the bar for over 6 months, it's excellent value and easy to use.
  • Are they kid-friendly?
    Yes! They are mild and ph balanced and will not sting their little eyes.
  • Do you recommend washing twice?
    If that's your thing then sure! We have a few customers who do this and have great results.
  • What is your refund policy?
    Refunds will not be issued due to change of mind. If you encounter an issue with your order we must be notified within 72 hours of receipt to be able to issue a replacement or refund. Due to the nature of these products, we cannot accept returns for used products as this is a hygiene issue. Should you encounter any problem with the product when using, please do get in touch with us as we may be able to give you some advice - please make sure you patch test the product before applying generally to ensure you do not have a reaction, as even natural products can cause reactions in some skin types. If the bar is not to your preference or smells to strong, this unfortunately is not a refund we can accomodate however. In this instance we ask that you give the product to a friend or donate to a charity.
  • How much is shipping? What is your shipping policy?
    > Our standard shipping is a flat rate of $10 for orders under $50. > We can also send your order via Express Post for an extra fee. > Order $50+ or more for free shipping within Australia. > One single sample pack in your cart will only incur $3 shipping - this postage rate does not include tracking, as the sample packs are sent as a letter via standard mail. > For international orders please email your order to sales@cloverfields.com and the friendly team will be able to advise your shipping fee. Please note that you may be required to pay customs duties and import taxes. You are soley responsible for customs duties and import taxes within the destination country. We are unable to provide estimates for duties or tax charges, and recommend that you research these regulations prior to placing an order. > We are not responsible for any mistakes made by our customers during checkout and are unable to make any changes to orders AFTER they have been fulfilled. If you wish to make any changes to your order we advise you contact us urgently, as our orders are generally fulfilled promptly after placement. If we need to resend your order due to you incorrectly inputting your address, we will re-charge the flat $10 fee for resending within Australia. We will be in contact with you to arrange this.
  • Do you ship internationally?
    Yes we do! Please email all international orders to sales@cloverfields.com and the friendly team will be able to work out your international postage fee. *You may be required to pay customs duties and import taxes. You are solely responsible for customs duties and import taxes within the destination country. We are unable to provide estimates for duties or tax charges, and recommend that you research these regulations prior to placing an order.
  • How are your orders shipped? How long will it take for my order to arrive?
    We use Australia Post and ship your order as soon as possible after receiving it within business trading hours - Monday to Friday. STANDARD SHIPPING: If you have ordered with standard shipping your parcel is expected to arrive within 5-10 business days EXPRESS SHIPPING: If you have ordered with express shipping your parcel is expected to arrive within 2-3 business days
  • MyPost Customers
    From 5 October, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications. If Australia Post has been unable to deliver, they'll let these customers know via the Australia Post app, email or SMS. Their first notification will let them know that they have tried to deliver and the reason why it couldn't be completed. The second notification will be sent once their item is ready to be collected from either a post office or nearby collection point. Paper cards will still be left as usual for customers who don't have a MyPost account.
  • Can I pick up my order from you?
    Yes - we are based in Penrith, you can pick up directly from our warehouse where we make our products. We are at 26 Peachtree Road, Penrith NSW, 2750.
  • How do you package your orders?
    Plastic-free babyyyy! We are all about that plastic-free life. Our packages will come in recyclable jiffy post-packs. We are not currently using home-compostable or fast-biodegrading post-packs, as what's available on the market does not provide enough protection for our products and generally cannot be composted in a home-system, we're also aware that not everyone can compost, but most people have access to a recycling bin. We kindly ask that you repurpose/compost the packaging, recycle or dispose of it with kindness and care. We can send you the bars without the packaging box but you must put a request in the notes when you place your order. We also use biodegradable, eco-friendly tape. Please note our sample packs come through Australia Post as a letter in the mail. Unfortunately, some of these deliveries can sometimes be quite extended - please read further about this below.
  • Why do you wrap some of your bars?
    Both the Totally Naked bar and the little extra conditioner bars are wrapped with minimalist compostable packaging to reduce our collective waste and preserve their two-year shelf life. Each one needs to be protected like this, to ensure no air or moisture spoils the bars before usage. The certified home compostable packaging we use is plant-based and toxin-free, made from a blend of compostable biopolymers, derived from a range of natural products such as paper, plant fibers, and eucalyptus wood pulp. The Australian (ABA) home certification, is one of the highest global standards and guarantees that our films have been further tested to be toxin-free and suitable for the home compost, not affecting or impacting the worms in the compost.
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